Track My Orders
Track My Orders
Your tracking number can be found in the shipment confirmation email, usually with 12-13 digits. Please note that your order number is NOT your tracking number. Please read the following to better understand the different types of tracking methods:
1. Standard Delivery (HONG KONG ONLY)
Hong Kong orders that are UNDER 80USD are dispatched via Hong Kong Postal - Standard Mail and cannot be tracked. If your package doesn't arrive 10 working days after Shipment Confirmation, please immediately contact customer services.
2. Express Delivery (HONG KONG & MACAU ONLY)
Please track your delivery parcel with SF Express after being given the 12 digit tracking number from our shipment confirmation email (eg. 856469123007).
3. Express Delivery (TAIWAN ONLY)
Please track your delivery parcel with Oriental Logistic after being given the 10 digit tracking number from our shipment confirmation email (eg. 8564691230).
4. International Delivery
We dispatch your orders either through Standard or Express Mail.Both methods apply to the following tracking methods. Please track the status of your delivery parcel with the following websites after being given the 13 digit tracking number from our shipment confirmation email (eg. RB953482945HK or EE987332734HK). For estimated delivery time, please refer to ‘Shipping’.
Standard Delivery |
Express Delivery |
|
Canada |
EEX |
FedEx |
United States of America |
EEX |
FedEx |
Taiwan |
/ |
Oriental Logistics |
Mexico |
SingPost |
FedEx |
Singapore |
/ |
DPEX |
Australia |
EEX |
DPEX |
None of your country is listed above? Link here!
Your tracking number can be found in the shipment confirmation email, usually with 12-13 digits. Please note that your order number is NOT your tracking number. Please read the following to better understand the different types of tracking methods:
1. Standard Delivery (HONG KONG ONLY)
Hong Kong orders that are UNDER 80USD are dispatched via Hong Kong Postal - Standard Mail and cannot be tracked. If your package doesn't arrive 10 working days after Shipment Confirmation, please immediately contact customer services.
2. Express Delivery (HONG KONG & MACAU ONLY)
Please track your delivery parcel with SF Express after being given the 12 digit tracking number from our shipment confirmation email (eg. 856469123007).
3. Express Delivery (TAIWAN ONLY)
Please track your delivery parcel with Oriental Logistic after being given the 10 digit tracking number from our shipment confirmation email (eg. 8564691230).
4. International Delivery
We dispatch your orders either through Standard or Express Mail.Both methods apply to the following tracking methods. Please track the status of your delivery parcel with the following websites after being given the 13 digit tracking number from our shipment confirmation email (eg. RB953482945HK or EE987332734HK). For estimated delivery time, please refer to ‘Shipping’.
Standard Delivery |
Express Delivery |
|
Canada |
EEX |
FedEx |
United States of America |
EEX |
FedEx |
Taiwan |
/ |
Oriental Logistics |
Mexico |
SingPost |
FedEx |
Singapore |
/ |
DPEX |
Australia |
EEX |
DPEX |