Q: Where do I find my tracking number and how do I track my order?

Depending on your delivery location and your order value, please read the following to determine which type of tracking method is applicable to your specific order. Your tracking number can be found in the shipment confirmation email, usually with 12-13 digits. Please note that your order number is NOT your tracking number. Please read the following to better understand the different types of tracking methods:

 

(A) Hong Kong Standard Delivery:

Orders that are under 505HKD being delivered to Hong Kong are dispatched via Hong Kong Postal - Standard Mail and cannot be tracked. If your package doesn't arrive 10 working days after shipment confirmation, please immediately contact customer services. We can only accept a claim for loss after this time has passed, so please hold tight before getting in touch.

 

(B) Local Express Orders:

Hong Kong, Macau and Taiwan Express Shipping:

Please track your delivery parcel with SF Express after being given the 12 digit tracking number from our shipment confirmation email (eg. 856469123007)

 

(C) International Orders:

We dispatch your orders either through Standard Registered Mail or Speedpost. Both methods apply to the following tracking methods. Please track the status of your delivery parcel with the following websites after being given the 13 digit tracking number from our shipment confirmation email (eg. RB953482945HK or EE987332734HK)

 

(i) Philippines – please track your delivery with Hong Kong Post or PHLPost

Tracking Website: http://tnt.phlpost.gov.ph/index/

Tel: 0923 442 7017, 0922 749 8304, 0977 137 6916, 854 0086, 854 5257

Email: amed.supportservices@phlpost.gov.ph (registered mail)
ems.cs@phlpost.gov.ph (speed post)

Customer Care: https://www.phlpost.gov.ph/customer-care.php

 

(ii) Singapore – please track your delivery with Hong Kong Post or Singapore Post.

Tracking Website: http://www.singpost.com/track-items

Tel: (65) 6841 2000 

 

(iii) Indonesia – please track your delivery with Hong Kong Post or Pos Indonesia.

Tracking Website: http://ems.posindonesia.co.id/

Contact: (61) 021 161

 

(iv) Thailand – please track your delivery with Hong Kong Post or Thailand Post.

Tracking Website: http://track.thailandpost.com/tracking/default.aspx?lang=en

Contact: 2982 8222

Email: postalcare@thailandpost.com

 

(v) India - please track your delivery with Hong Kong Post or India Post

Tracking Website: http://www.indiapost.gov.in/Index.aspx

Contact: http://www.indiapost.gov.in/Feedback.aspx

 

(vi) Malaysia - please track your delivery with Hong Kong Post or Pos Laju

Tracking Website: http://www.poslaju.com.my/track-trace/

Contact: http://www.poslaju.com.my/contact-us/

 

 

(vii) UAE – please track your delivery with Hong Kong Post or Emirates Post Office

Tracking Website: https://www.epg.gov.ae/portal/_en/index.xhtml

Contact: 600 5 99999

Email: custservice@epg.gov.ae

 

(viii) Rest of the world - International Orders:

Please track your delivery with Hong Kong Post or insert your 13 digit tracking number in below field (eg. RB953482945HK):

 

Q: Where do I find my tracking number and how do I track my order?

Depending on your delivery location and your order value, please read the following to determine which type of tracking method is applicable to your specific order. Your tracking number can be found in the shipment confirmation email, usually with 12-13 digits. Please note that your order number is NOT your tracking number. Please read the following to better understand the different types of tracking methods:

 

(A) Hong Kong Standard Delivery:

Orders that are under 505HKD being delivered to Hong Kong are dispatched via Hong Kong Postal - Standard Mail and cannot be tracked. If your package doesn't arrive 10 working days after shipment confirmation, please immediately contact customer services. We can only accept a claim for loss after this time has passed, so please hold tight before getting in touch.

 

(B) Local Express Orders:

Hong Kong, Macau and Taiwan Express Shipping:

Please track your delivery parcel with SF Express after being given the 12 digit tracking number from our shipment confirmation email (eg. 856469123007)

 

(C) International Orders:

We dispatch your orders either through Standard Registered Mail or Speedpost. Both methods apply to the following tracking methods. Please track the status of your delivery parcel with the following websites after being given the 13 digit tracking number from our shipment confirmation email (eg. RB953482945HK or EE987332734HK)

 

(i) Philippines – please track your delivery with Hong Kong Post or PHLPost

Tracking Website: http://tnt.phlpost.gov.ph/index/

Tel: 0923 442 7017, 0922 749 8304, 0977 137 6916, 854 0086, 854 5257

Email: amed.supportservices@phlpost.gov.ph (registered mail)
ems.cs@phlpost.gov.ph (speed post)

Customer Care: https://www.phlpost.gov.ph/customer-care.php

 

(ii) Singapore – please track your delivery with Hong Kong Post or Singapore Post.

Tracking Website: http://www.singpost.com/track-items

Tel: (65) 6841 2000 

 

(iii) Indonesia – please track your delivery with Hong Kong Post or Pos Indonesia.

Tracking Website: http://ems.posindonesia.co.id/

Contact: (61) 021 161

 

(iv) Thailand – please track your delivery with Hong Kong Post or Thailand Post.

Tracking Website: http://track.thailandpost.com/tracking/default.aspx?lang=en

Contact: 2982 8222

Email: postalcare@thailandpost.com

 

(v) India - please track your delivery with Hong Kong Post or India Post

Tracking Website: http://www.indiapost.gov.in/Index.aspx

Contact: http://www.indiapost.gov.in/Feedback.aspx

 

(vi) Malaysia - please track your delivery with Hong Kong Post or Pos Laju

Tracking Website: http://www.poslaju.com.my/track-trace/

Contact: http://www.poslaju.com.my/contact-us/

 

 

(vii) UAE – please track your delivery with Hong Kong Post or Emirates Post Office

Tracking Website: https://www.epg.gov.ae/portal/_en/index.xhtml

Contact: 600 5 99999

Email: custservice@epg.gov.ae

 

(viii) Rest of the world - International Orders:

Please track your delivery with Hong Kong Post or insert your 13 digit tracking number in below field (eg. RB953482945HK):