ATTENTION: Please check your inbox, spam or junk folder for our email as we continue to send updates on shipping suspension to affected customers. 

 

05.12.2020


NOTICE: We’re still shipping Slick Case orders at the moment and our website will continue to remain online throughout this period. Please do expect some delays in delivery and returns as we continue to clarify the restrictions on movement.

Here are our current delivery services: (updated May 2020)

*end of notice

 

2020.04.08 Updates on Shipping Suspensions Country List

SHIPPING SUSPENSION

Due to the current spread of COVID-19, our local partners has decided that all delivery services in the below countries has been temporarily suspended until further notice:

StandardExpress
AlbaniaBangladesh
AngolaCambodia
Antigua and BarbudaCongo
ArmeniaDubai
ArubaFrance - Metz
AustraliaGuinea
AustriaIndia
AzerbajianIsrael - Jordan
AzoresLibya
BahamasMauritius
BahrainMayotte
BarbadosMyanmar
BelarusNepal
BelgiumPakistan
BermudaPhilippines
Bolivia
Sao Tom and Principe
BotswanaSeychelles
BrazilSomalia
BurundiSomaliland
CambodiaSouth Africa
CanadaSri Lanka
Cape VerdeThailand
Caroline IslandVenezuela
Cayman Islands
Chad
Chile
Comoros
Costa Rica
Crimea
Cyprus
Denmark
Djibouti
Dominica
Dominican Republic
Easter Island
Ecuador
Egypt
Equatorial Guinea
Eritrea
Estonia
Faroe Islands
Fiji
French Polynesia
Gambia
Gaza and Khan Yunis
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guam
Guinea Bissau (Republic of)
Guyana
Haiti
Hawaii
Honduras (Republic of)
Hungary
Iceland
Iraq
Ireland
Israel
Isreal
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kiribati
Kosovo
Kuwait
Latvia
Lesotho
Liberia
Libya
Liechtenstein
Madagascar
Madeira
Malawi
Maldives
Mali
Malta
Mariana Islands
Marshall Islands
Mauritius
Micronesia
Moldova
Mongolia
Montenegro
Montserrat
Morocco
Myanmar
Namibia
Nauru
New Caledonia
New Zealand
North Macedonia
Norway
Panama
Papua New Guinea
Peru
Philippines
Phillippines
Poland
Portugal
Republic of Congo
Republic of Congo
Samoa (U.S.A. Territory)
Sao Tome & Principe
Saudi Arabia
Sevastopol
Slovakia
Solomon Islands
Somalia
South Korea
Spain
Spitsbergen
Sri Lanka
St. Christopher (St. Kitts) & Nevis
St. Helena
St. Lucia
St. Vincent and the Grenadines
Sudan
Suriname
Sweden
Syrian Arab Republic
Tanzania
Togo
Tonga
Trinidad & Tobago
Tristan da Cunha
Tunisia
Turks & Caicos Islands
Tuvalu
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Venezuela
Wake Island
Western Samoa
Yemen
Zimbabwe

 


 

2020.03.31 Shipping Delays and Suspension in Major Countries

 

We are deeply concerned about the health and safety of you and our community. We value your continuous support during these down times and we promise to treat every one of your concern as a matter of priority. In light of the measures taken by different countries worldwide, please refer to the data below for updates on affected countries experiencing Shipping Delays and Delivery Suspensions, as well as those practicing Contact-free delivery.   

CONTACT FREE DELIVERY

Postal has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated.

Australia
Lithuania
Luxembourg
Malta
Netherlands
Portugal
South Korea

 

SHIPPING DELAY

We’re still shipping Slick Case orders at the moment and our website will continue to remain online throughout this period. Please do expect some delays in delivery and returns as we continue to clarify the restrictions on movement. Here is a list of countries that has been affected:

StandardExpress
Argentina
Australia
Belgium
Brazil
Canada
Colombia
Costa Rica
Denmark
Ecuador
El Salvador
France
Georgia
Germany
Ireland
Japan
Mainland China
Malaysia
New Zealand
Norway
Romania
Singapore
Slovenia
Spain
Sri Lanka
United Kingdom
United States
Honduras
Jamaica
Korea
Taiwan
Netherlands
Tuvalu

 

SHIPPING SUSPENSION

Due to the current spread of COVID-19, our local partners has decided that all delivery services in the below countries has been temporarily suspended until further notice:

StandardExpress
AngolaBangladesh
ArmeniaCambodia
AustraliaCongo
AzerbajianFrance - Metz
BahrainGuinea
BelarusIndia
BoliviaIsrael - Jordan
CanadaLibya
Caroline IslandMauritius
Cayman IslandsMayotte
ChadMyanmar
ChileNepal
CrimeaPakistan
Cyprus
Sao Tom and Principe
DjiboutiSeychelles
DominicaSomalia
Dominican RepublicSomaliland
Easter IslandSri Lanka
EstoniaVenezuela
Fiji
French Polynesia
Gaza and Khan Yunis
Guam
Hawaii
Iraq
Isreal
Italy
Jordan
Kazakhstan
Kiribati
Kuwait
Latvia
Libya
Madagascar
Maldives
Mali
Mariana Islands
Marshall Islands
Micronesia
Moldova
Montenegro
Morocco
Nauru
New Caledonia
New Zealand
North Macedonia
Panama
Papua New Guinea
Peru
Phillippines
Republic of Congo
Republic of Congo
Samoa (U.S.A. Territory)
Saudi Arabia
Sevastopol
Solomon Islands
Somalia
Sri Lanka
Sudan
Suriname
Syrian Arab Republic
Tonga
Tunisia
Tuvalu
Ukraine
United States
Uruguay
Venezuela
Wake Island
Western Samoa
Yemen

 

2020.03.30 Important Updates on COVID-19.

 

The health and safety of you and our communities around the world is our top priority. Here are a few updates on the measures we’re currently taking:

SHIPPING AND DELIVERIES

We’re still shipping Slick Case orders at the moment and our website will continue to remain online throughout this period. Please do expect some delays in delivery and returns as we continue to clarify the restrictions on movement.

Our couriers are taking lots of steps to follow the latest safety guidance by providing masks, gloves and sanitizers for their delivery drivers. They’ll also be offering contact-free deliveries, giving customers the option to have packages delivered to a safe place. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.

Our customer service team is here to help with any queries you may have during this time.

  • Chat with us our Live Chat service on the bottom left corner.
  • Send us an email here 24/7 and we will respond on the next working day.

EMPLOYEE SAFETY

Making sure that our employees and their families are safe is our top priority. We’re helping all of our employees whose jobs allow them to work flexibly, to stay safe at home so that they can balance family and childcare responsibilities more easily.

For our colleagues who need to come to work, we’re taking extraordinary measures to protect their health and wellbeing. Employees are able to have their temperature checked and we’re following strict hand washing and sanitizing guidelines. We’ve also rearranged our workspaces so that employees can spread out and make sure they have enough space between each other.

PRODUCT SAFETY

From the factory floor to the delivery truck, we’re taking great care to make sure our employees and customers stay safe. Our factories, warehouses and distribution centers follow guidelines we have in place across all of our sites which meet the strictest global safety standards. If you’re ever concerned about any packaging, you should wipe it down with a disinfectant and wash your hands afterwards.

**We appreciate your support and understanding as we all navigate through this time. Safe shopping, everyone!**

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