Please note that our usual business hours are from Monday through Friday 10:00 a.m. to 7:00 p.m. (UTC +8), except Public Holidays and we usually reply to customers enquiries within the next working day. We promise to get in touch with you the soonest possible. Thank you for your utmost understanding and we wish you a splendid week ahead.
FREQUENTLY ASKED QUESTIONS:
Q1: How do I get shipping estimates for orders? (Applicable to Macau & Taiwan & International Buyers)
International Shipping & Handling varies depending on your location of city or country. You may get shipping estimates for your order by the following steps here: http://shop.slickcaseofficial.com/pages/how-do-i-estimate-shipping-charges-for-my-order
Q2: How do I track my order?
Depending on your delivery location and your order value, please read the following to determine which type of tracking method is applicable to your specific order. Your tracking number can be found in the shipment confirmation email, usually with 12-13 digits. Please note that your order number is NOT your tracking number. Please view more details: http://shop.slickcaseofficial.com/pages/track-your-order
Q3: Do I need to pay for customs and import duties?
Slick Case is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. Slick Case does not have any control over such circumstances and may unfortuantely lead to a delay your order's shipping time. Please view the below section upon custom and import duties: Any customs or import duties are charged once the parcel reaches it's destination. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Q4: What delivery method will you use to dispatch my order through and how long does delivery usually take?
(A) Hong Kong - Standard Delivery Mail:
Orders values that are under 75USD are delivered via Hong Kong Postal - Standard Delivery Mail and unfortunately cannot be tracked. Please make sure to keep an eye on the shipping confirmation email. And if your package doesn't arrive after your designated address 10 working days after receiving your shipment confirmation, please immediately contact customer services. We can only accept a claim for loss after this time has passed, so please hold tight before getting in touch.
(B) Express Orders for Hong Kong, Macau and Taiwan:
(i) Hong Kong: Orders values over 75USD will be delivered via SF Express
(ii) Macau: All orders are delivered via SF Express only.
(iii) Taiwan: All orders are delivery via SF Express only. Customers are given a choice of using "Cash on Delivery (COD)" service or to prepay their shipping charges with us.
After your parcel has been dispatched, you will receive a shipping confirmation email along with a 12-digit tracking number (eg. 856469123007). Please track your delivery parcel with SF Express (http://www.sf-express.com/hk/en/#). If your package doesn't arrive after your designated address 8 working days after receiving your shipment confirmation, please immediately contact customer services. Please also note that shipping charges are free if the order values totals up to being over 65USD/500HKD.
(C) International Standard Delivery:
The shipping costs depends on the weight of the items to be shipped. We currently offer free standard shipping if your total order exceeds 75USD. Click here for shipping estimates. You can expect your parcel to be at your mailbox within 4-26 working days after shipment confirmation (depending on your shipping location, please read below section for more information).
We've teamed up with the following vendors to dispatch your order(s) at a timely manner: Singapore Post, EEX, Swiss Post, Aramex, HK Post. Since we have mailed you a "registered mail" on our end, the post office will confirm your receipt of the parcel by obtaining your signature to signify a confirmation of retrieval on your end. Please do not hesitate to contact your local postal office for more information. In usual practice, if the parcel arrives at the designated address you have filled in and no one is at the door to receive them, the delivery man will leave at note at your office notifying you that your parcel will be returned to the nearest post office for your collection of the item(s). You can track your order with the following the 13 digit tracking number that will be provided in our shipment confirmation email (eg. RB953482945HK). Click here for more details.
(D) International Express Delivery
You are now able to enjoy our express delivery services! The shipping costs depends on the weight of the items to be shipped. We currently offer free express shipping if your total order exceeds 100USD. All orders are delivered via Hong Kong Postal - Speedpost.
We've teamed up with the following vendors to dispatch your order(s) at a timely manner: FedEx, TNT Express, DPEX, EMS HK. Please expect your parcel to be at your mailbox within 4-9 working days after shipment confirmation (depending on your shipping location, please read below for more information). You can track your order with the following the 13 digit tracking number that will be provided in our shipment confirmation email (eg. RB953482945HK). Click here for more details.
Q5: Where does Slick Case deliver?
We do ship to most of the countries worldwide. Please refer to following to see the countries we ship to:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo The Democratic Republic Of The, Croatia, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Finland, France, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland Guadeloupe, Guernsey, Guinea, Guinea Bissau, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of Iraq, Ireland, Isle Of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Korea, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Macau, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Niger, Nigeria, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Helena, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania,, Thailand, Togo, Tunisia, Turkey, Turkmenistan, United Arab Emirates, Uganda, Ukraine, United Kingdom, United States , Uzbekistan, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwz