Slick Case FAQ

The following designs are printed on MacBook cases without Apple logo cutout, but with refined quality.
[A2442] Pro 14' (2021)
[A2485] Pro 16' (2021)
[A2141] Pro 16' (2019, Thunderbolt 3/USBC-C)
[A2251/A2289/A2338] Pro 13' (2020, M1)
[A2179/A2337]Air 13' (2020, M1)
We are constantly working hard to provide you with top-quality products. Please contact support@slickcaseofficial.com if you have any questions.

Need to change your case? Installing and removing your Slick Case should be easy as 1-2-3!

Have other questions about any of our products? Email us at support@slickcaseofficial.com or click here!

Shopping online is easy-peasy at Slick Case!

We are happy to assist you further with your order or payment!

Kindly email us at support@slickcaseofficial.com or click here to fill out our contact form and we will get back to your concern within 24-48 hours (weekdays).

Slick Case ships worldwide (except Russia and North Korea) and its free* via Standard shipping! *for qualified orders

Your orders are processed within twelve (12) hours after purchase. To make sure you get the correct items on your order, we send out order confirmation emails a few minutes after you make the purchase. Please check that all the information on your order are accurate.

Can't wait to get your hands on your package? Click the button below and enter your Tracking Number/s to follow your order's current progress & location!

• The estimated times required by the postal service does not include the processing time of Customs Department and during peak seasons.
• Your Local Customs office might require additional time to have your package cleared, and this may cause further delay on the delivery.
• Any changes to the shipping location, Slick Case reserves the right to charge reshipping or admin fee, whicheve is applicable

Slick Case is NOT liable to any unforeseen charges, changes and delays such as strict customs policies and unexpected package inspections. We do not have any control over such circumstances and may, unfortunately, lead to delay your order's delivery time.

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs. If a package is held by customs or abandoned by the courier due to non-compliance of the buyer, Slick Case will NOT be responsible for the losses, product, or shipping refunds.

Should the buyer/receiver refuse to pay the charges and abandon the delivery, Slick Case will deduct the corresponding fee from any refund due.

You may be charged customs duties and taxes for something purchased online because:

• Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
• When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
• When goods are not shipped domestically (within your country), you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
• To ensure the courier can deliver your goods in the shortest possible time after entering your country or customs union, the courier pays the customs authority on your behalf for any duties and taxes that are due on the goods.
• Once the duties and taxes are fully repaid to the courier the goods will be released and delivered to you
• What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.

Upon placing an order, Slick Case will send two confirmation emails: the order confirmation email and the shipping confirmation email. Please be sure to check each email to ensure all information has been entered correctly at checkout.

If you notice any mistakes, please email us right away so we can attempt to correct this for you. We can only correct errors prior to shipment. Any changes and/or correction to information after shipment, Slick Case reserves the right to charge a reshipment fee.

BULK ORDERS: Please note that quantities of 20 pieces and up (per SKU/item) is considered bulk order and may require additional processing times. Kindly email us so we can give you the estimated days for processing and any other arrangements needed to accommodate your order.

For further concerns or assistance, please email us at support@slickcaseofficial.com and our Customer Support Team will get back to you within 12 hours.

In case the item you purchased is not the best fit, our Return & Exchange Policy is here to help!

All custom items are non-returnable and non-refundable, except when there is a confirmed defect or damage.

Please email us at support@slickcaseofficial.com or click here to fill out our contact form with photos that clearly show the defect/damage, and of the original packaging (including the courier box/packaging) within 14 business days upon delivery. We will send a new item free of charge upon receipt and evaluation of the photos.

Slick Case reserves the right to the final decision of any return and exchange. Please contact us at support@slickcaseofficial.com for more information and our customer service team will be glad to assist you!

We are glad to welcome social influencers like you to be a part of our Slick Case community.
Kindly email us at creative@slickcaseofficial.com or fill out our form here and our team will get back to you within 3 business days.
We appreciate your support in our campaigns and we look forward to working with you!